Privacy policy
Privacy Policy
Your privacy matters to NeoDent.
Introduction
NeoDent Dental Hospitals respects the privacy of patients, visitors and people who contact us through our website. This Privacy Policy explains, in clear terms, the types of information we may collect, why we use it, how we protect it, and the circumstances in which it may be shared.
Information We May Collect
Depending on how you interact with NeoDent, this may include:
- Contact information
- Name, phone number, email address and your preferred clinic or branch.
- Enquiry information
- Details you share when you contact us about treatments, clinic locations, timings, consultations or general questions.
- Appointment-related information
- Details necessary to coordinate an appointment or respond to a request, where applicable.
- Website / technical information
- Where applicable: browser type, device information, IP address, pages visited and general website usage or analytics information.
How We Use Information
Information we collect may be used to respond to enquiries, communicate with patients or visitors, coordinate appointments where applicable, provide and manage dental care, maintain necessary clinical and administrative records, improve the website and visitor experience, maintain website security, prevent misuse or abuse, and comply with applicable legal requirements.
Patient Confidentiality
Your dental treatment is private.
NeoDent does not publicly disclose or publish identifiable information about a patient's diagnosis, treatment, clinical records, treatment plans, clinical photographs or treatment journey without appropriate authorization, except where disclosure is required or permitted by applicable law.
Patient-related information is otherwise handled for legitimate clinical, administrative and operational purposes connected with your care.
Patient Photographs & Clinical Images
- Identifiable patient photographs are not published publicly without appropriate consent or authorization.
- Clinical photographs and diagnostic images may be used for treatment and documentation purposes.
- Appropriately de-identified or anonymised material may be used for educational purposes where appropriate.
- Patient testimonials, case stories or identifiable treatment imagery are published only where appropriate authorization has been obtained.
When Information May Be Shared
NeoDent does not sell personal or patient information.
Information may be shared where reasonably necessary with:
- Authorised clinic staff.
- Healthcare professionals involved in your care.
- Service providers supporting our website, technology or communications.
- Payment or other operational providers, where applicable.
- Authorities, where required or permitted by law.
Third-Party Services
Our website may contain or use third-party services such as YouTube embedded media, analytics services, maps, communication tools and external links. These third-party services may process information under their own privacy policies and terms, separate from this one.
Cookies & Website Analytics
Cookies or similar technologies may be used, where applicable, for website functionality, performance, traffic measurement, understanding how visitors use the website, and improving the overall experience.
Data Security
NeoDent takes reasonable technical and organisational measures intended to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for clinical or administrative requirements, to maintain appropriate records, or to meet applicable legal obligations.
Privacy Requests
You may contact NeoDent regarding your personal information or any privacy concerns, including requests relating to access, correction, withdrawal of consent, questions about processing, or privacy complaints. See “Questions About Privacy?” below for how to reach us.
Children & Minors
Where information relates to a child or minor, it is handled through the appropriate parent, guardian or other lawful representative and in accordance with applicable requirements.
Reviews, Testimonials & Public Content
Public reviews and testimonials are treated separately from confidential clinical records. NeoDent does not publicly disclose a patient's treatment details merely because the person has visited the clinic. Identifiable patient stories, photographs or treatment information used for public-facing content are supported by appropriate authorization.
Changes to This Privacy Policy
NeoDent may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The updated version will be published on this page with a revised date.
Questions About Privacy?
If you have questions or concerns about this Privacy Policy or how your information is handled, you can reach the NeoDent team directly.
Last updated: 26 August 2026